Service Desk

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Automating and Optimizing Service Desk Performance by Kaseya
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie... A key component of any successful IT management strategy is an effective service...
Data Center Automation and Virtualization by CA
on the road to Service Management by leveraging service desk capabilities as a way to control and manage your IT environment.

This webcast will look at Incident, Problem, Change and Knowledge Management from a process, technology and people perspective, and help address your challenges in providing services and IT support to your organization.

Register now for...
IBM BladeCenter S - Big Benefits for the Small Office by IBM
The all-in-one configuration of the IBM BladeCenter S makes it a perfect fit in a small office. It integrates servers, storage, networking and I/O into a single chassis, which uses a standard electrical outlet... IBM BladeCenter S offers big benefits for the small office

The all-in-one configuration of the IBM BladeCenter S makes it a perfect fit in a small...
Total Economic Impact Of VMware Virtual Desktop Infrastructure - Financial Services Industry by VMware, Inc.
Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices. In January 2008, VMware commissioned Forrester Consulting to examine the total economic impact and potential ROI that...
Using VMware® ESX Server System and VMware Virtual Infrastructure for Backup, Restoration, and Disaster Recovery by Hewlett-Packard Company
VMware ESX Server System and VMware Virtual Infrastructure provides many different capabilities to improve these processes each with its own advantages and disadvantages. As all IT pros know, an effective backup, restoration, and DR plan is crucial to successful data center operations. This white paper reviews the benefits and disadvantages...
Accelerating BSM Adoption by Netuitive, Inc.
44; event consoles, asset inventories and service modeling tools. For the past several years IT managers have been trying to move away from monitoring IT systems in silos (e.g. sever hardware, applications, network) in favor of a more holistic approach. This trend has bred a whole new set of solutions around the notion of Business Service Management (BSM). But the time-...
A Service Providers Guide to Accelerating and Monetizing Service Innovation by Alcatel-Lucent
A Service Delivery Environment (SDE) streamlines service creation, provisioning and management processes and enables efficient service agility, blending and personalization for a user-centric experience. New services and applications have opened the floodgates to content-creation opportunities for end...
Service Availability Puts the Business "At Your Service" by CA
This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business. Service availability is the core of a healthy business. However, many service monitoring solutions cannot effectively correlate...
Reliance for Managed Service Providers by Univa UD
Reliance is a service-based application delivery appliance that enables managed service providers to guarantee application performance and end user satisfaction - while optimizing resource utilization and minimizing costs. Reliance is a service-based application delivery appliance that enables managed service...
Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation
and value of their Oracle investments. The service offerings are more extensive (for example, preventive support, delivered more quickly by more-experienced resources, more-personalized attention) than traditional software maintenance programs, but the offerings stop short of being project-oriented engagements that typically are...
The Enterprise Strategy Group on Services Oriented Storage Solutions by Hitachi Data Systems
The Service Oriented Storage Solutions platform enables IT to automate processes, simplify management and leverage physical assets without sacrificing performance or reliability. Service Oriented Storage Solutions is the idea of leveraging one's storage infrastructure to provide a service to the business. How...
The Need for Service-Driven Networks by Ciena
This paper outlines some of the benefits of the service-driven network in action. The winning network operators will be those able to successfully embrace today's data/IP growth applications. This paper outlines some the benefits of the service-driven network in action. Although the transition is still in its infancy, we do see some early examples of the promise of the...
Netuitive Service Analyzer by Netuitive, Inc.
Netuitive Service Analyzer significantly lowers your IT operational costs, increases staff productivity up to 100% and generates continuing return on your investment long after the few hours it takes to install. Netuitive Service Analyzer® automates IT performance management. Self-learning and continuously...
Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent
consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio New customer demands for enhanced, blended services are driving new approaches to network design. The creation of an IP infrastructure is a...
E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent
This is a tremendous opportunity for telecom service providers with the underlying technology, expertise, economies of scale and existing customer relationships to provide the economical services their business clients need to help them compete and win in often-challenging markets.

This E-Guide examines how telecom providers can exploit the growing...
IPTV Test and Measurement Best Practices by Alcatel-Lucent
can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. The use of Test and Measurement (T&M) in IPTV service rollouts can be divided into two broad categories: Service Assurance and Performance Analysis. Performance Analysis is concerned with analyzing a pre-operational IPTV...
Podcast: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent
with expert Tom Nolle is designed to help service providers examine the methodology associated with creating optimally profitable services. This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments. The methodology presents three phases:...
Webcast: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent
three phases: Opportunity Inventory, Service Sandbox, and Targeting for Maximum ROI. Each phase makes specific recommendations for service providers that are applicable to a range of economic and service geography assumptions...
Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many" by Pitney Bowes Group 1 Software
Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks. Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new...
CA Network & Voice Management Gap Assessment by CA
This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure. This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.

  • Quality of Service (QoS): QoS is a key ingredient to positive experiences with your customers and to maintaining your service level agreements (SLAs). This
...
How Can I More Effectively Address the Needs of My Business Customers? by CA
CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services. The availability of lower cost, broadband services will erode fixed-line revenues from existing enterprise customers as they migrate from...
The Emerging IT Shift towards Business Service Automation by Hewlett-Packard Company
paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability. Enterprise IT organizations continue to mature skill sets and process standardization to improve IT alignment with meeting business objectives in the...
10 Simple Steps to ITIL Network Compliance by Netcordia
is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals. ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more...
Managing Modern IP Networks: The Business Is the Network by NetScout Systems, Inc.
services in an urgent manner, with stringent service-level agreements and strict budgetary limits.

Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals. Find out how the integrated capabilities...
ITIL Now - A Stepped Approach by Numara Software
to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results...
Related Tips
IT automation that works by Jasmine Noel, Contributor
be rapidly met by increasing resources applied to the service. The business gains more agility as IT resources become more closely matched to business goals.

Similarly technical expertise is not wasted on those mundane tasks. Operational costs decline as senior technical expertise is paid for more strategic activities than correctly... More...

CICS and Web services: Ready to go by Robert Crawford, Contributor

The system initiating the communication is the service requestor. The computer receiving the message is the service provider. A third element is the service registry. The service registry is a repository for service providers to publish their services where requesters can find them. The Web service's description itself is written in Web... More...

Mainframes playing catch up: Open source advantages surpass traditional programming by Wayne Kernochan, Contributor
t occur in a data center; in fact, two SaaS (software as a service) vendors using hybrid development were featured at the briefing. Rather, it seems that open source is simply not high on most mainframe customers' priority lists.

This seems a pity, because the new open source has significant benefits even in a mainframe-dominant architecture. The software... More...

Related Articles
CA announces Mainframe 2.0 by Mark Fontecchio, News Writer
experienced IT staff, to create greater uniformity among products, and to provide a service to remove mainframe burdens.

Rich Ptak, an analyst at Ptak, Noel & Associates, believes that CA's initiative is a good idea.

"It's a step in the right direction," Ptak said. "CA is in competition with mainframe-focused tools from BMC and IBM. They're all working hard to make... More...

TPC eyes energy consumption and virtualization benchmarks by Bridget Botelho, News Writer
systems are idle."

TPC will also offer new ETL (extraction/transformation/loading and service-oriented architecture (SOA) measurements. Further, the organization plans to offer a series of workshops on using performance benchmarks to make server hardware and software buying decisions. The workshops will be held in various locations throughout the U.S., and... More...

HP announces Dynamic Power Capping for ProLiant servers by Mark Fontecchio, News Writer
Capping, HP also announced the following:

Energy-efficiency analysis and design service, much of which is culled from the HP acquisition of EYP Mission Critical Facilities last year. A redesign of the ProLiant BL460c server blade so it uses 44 fewer watts. A new HP 24,000W High Efficiency Hot-Plug Power Supply for its BladeSystem c7000 Enclosure, which HP... More...